Actionable Feedback

Getting effective and actionable feedback on your half - baked ideas and projects can be challenging. This activity explores some ways to structure your feedback session.

Made by @jess

Steps for the Activity

  1. Announce your Feedback Session:Let people know when, where and how you will be asking for feedback. This can be done via e-mail, on a poster or through a casual conversation. Give participants some advance notice so that they can enter your session proactively and in the right frame of mind to give feedback.

  2. Share work being reviewed in advance:Give participants the work that you would like for them to review in advance - whether that be through posting it somewhere on the internet like or flickr to review , or shooting them an e-mail. Let them know the specific things that you will be requesting feedback on. Sending participants something in advance will help them to digest your work and respond to it more effectively and deeply.

  3. Explain the rules of play: Regardless of who is presenting or giving feedback, critique can be a sensitive process. Let all participants know that there are some ways to give constructive feedback - such as saying why you dislike something - instead of merely stating "I dislike this." It's also worth noting here that one person should speak at a time, out of respect.

  4. Presentations: Set up your space for presenting - if this is in person, set the stage for a safe space to give and receive critique by having a welcoming, closed room (or contained and defined space). If this is remote - set up a video or phone call and consider also having a google doc or etherpad for participants to write their thoughts down and see the agenda items.

    Depending how much time you have, you can decide if you need to set a time limit per project. Once that is determined, you can either have a set style for presentation, something like the pecha kucha or give presenters the ability to present in whatever format works best for them. If you are concerned about how presentations might go - have an experienced presenter go first and/or model for behavior that you'd like yourself.

  5. Guided Feedback:

    You have many options here for how to give feedback. Here are some ideas:
  6. At Mozilla, we often use a variation of the " I like/ I wish/ What if " model because it can easily be done remotely or in person. You can download this pdf to use for in-person sessions.

  7. Articulate next steps and ways to get involved :After the critique session has come to an end, have each participant say what their next steps. Remind participants not that participants might be interested in hearing about how the project develops. Don't shy away from this moment - you are developing an effective feedback cohort. Presenters should tell participants how they might be able to maintain involvement - whether that's just checking out a blog for updates or more directly signing up for a mailing list.